Penn College of Technology: Enhancing Client Relationship Skills: Creating Win-Win Solutions
92 Main Ave
Hawley, PA 18428
Penn College Workforce Development & Continuing Education is pleased to announce the offering of a series of professional development programs in collaboration with regional Community Education Councils (CEC). All courses will originate from the CEC of Elk and Cameron County with video conferencing to other locations as noted. For general information visit wdce.pct.edu or please call 570-327-4775 for assistance. Penn College has minimum registration requirements.
BSM 344-70: Enhancing Client Relationship Skills: Creating Win-Win Solutions
This course is for technical specialists, product leaders, service providers, customer relationship representatives, business owners, and others who desire to build their salesmanship competence. The first session, Developing Your Selling Advantage, will focus on knowing your product or service; understanding client needs; developing win-win solutions; understanding buyer influences; cross selling and up-selling; forecasting, planning, and prospecting for clients; prioritizing time; knowing your competition; and promoting innovation and new product initiatives.
Session two, Building Advanced Sales Skills, includes enhancing communication and interpersonal selling skills; identifying the decision maker; honing negotiation and influence skills; framing client expectations; using technology to boost the pipeline and track results; resolving sales and interpersonal conflicts; providing excellent service; and managing client relationships and projects.
*WEDnetPA – wdce.pct.edu/wednet
Course may be free or partially reimbursed for eligible participants through WEDnetPA.